In order to immerse in the context of hearing limitation, a initial field research was done at
INES (National Institute for the Education of Deaf), an institute based in Rio de Janeiro specialised in teaching deaf people, as well as listeners who want to communicate with people who have hearing loss by using LIBRAS, the Brazilian Language Sign. The field research made possible to discover about the
deaf culture, which is basically the rules and methods for communication that are used by people with hearing limitation as an alternative to overcome their communication troubles in daily life.
By getting to know this culture, the following aspects about the deaf-to-deaf and deaf-to-hearing communication were brought to light: deaf people need to be face-to-face with someone they’re communicating with in order to be able to see the other person's face and body expressions, as those are fundamental for the interaction through the sign language. During the User Research Phase a question emerged:
“what happens when deaf people are not face-to-face to communicate? How can they reach someone?". Following this question, an analysis of situations where communication could be impaired was done, starting with the focus only on deaf people, then extending it to listeners in situations where they have reduced hearing possibilities.